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# Contents
[TOC]
# Introduction
Welcome to the Office of Applications and Digital Services!
This guide is intended to provide the information needed to get you up to speed.
This guide is written collaboratively. To improve this document for others, please update this wiki page's content, add comments, and add missing topics to the [Planned Additions](#planned-additions) section.
# The Organization
The Office of Applications and Digital Services (ADS) is located in the Office of the Secretary Chief Information Officer (OS OCIO) Office, under the Department of Commerce (DOC) Chief Information Officer (OCIO) Office.
Resources to learn about the Department:
* [DOC offices and bureaus](http://www.commerce.gov/about/bureaus-and-offices)
* [DOC leadership](https://www.commerce.gov/directory/leadership)
* [DOC OCIO leadership](https://ocio.commerce.gov/directory) (not always current)
* [Public-facing DOC directory](http://staff.commerce.gov/)
# The Applications and Digital Services Team
Prabhjot (Prab) Bajwa is the director of ADS.
The current list of team members is available at the [ADS team roster](https://teams.microsoft.com/l/file/335E7A64-DC06-4F2B-B99F-C9B62C4D89FD?tenantId=44cf3ec3-840c-4086-b7de-e3bc9a6c2db4&fileType=xlsx&objectUrl=https%3A%2F%2Fdocgov.sharepoint.com%2Fsites%2FADSDocumentRepository%2FShared%20Documents%2FGeneral%2FADS%20Roster.xlsx&baseUrl=https%3A%2F%2Fdocgov.sharepoint.com%2Fsites%2FADSDocumentRepository&serviceName=teams&threadId=19:cv3HPlURn0NWsx48SdKJdobMRc4pUrZ1UIKSQBGoRmk1@thread.tacv2&groupId=e4620af5-c299-4db8-8f01-d12d9a5f0bd5).
# Communication and Collaboration
The team uses the following tools to communicate:
* ADS provided solutions:
* [Mattermost](https://mm.commerce.gov/) is the messaging tool primarily intended for ADS team members
* [GitLab](https://git.commerce.gov/) is used by the ADS team and select customers to assign and track tasks, store source code, and share documentation
* OCIO-provided solutions:
* [Microsoft Office](https://outlook.office365.com/) is used by OCIO and customers
* [Microsoft Teams](https://teams.microsoft.com/) is used by OCIO and customers for messaging, meetings and sharing documentation
* [Microsoft SharePoint](https://docgov.sharepoint.com/_layouts/15/sharepoint.aspx) is used by OCIO and customers to share documentation
# Obtain IT Support
Reach out to your team members for support in using ADS provided services, such as GitLab, Mattermost, MacBooks, and applications managed by ADS.
For services provided and managed outside of ADS, such as government-furnished Windows machines, Active Directory accounts (for logins to Microsoft technologies), and access to various applications, contact the IT Service Desk (ITSD). If you are not sure whether to contact the ITSD, reach out to an ADS team member to learn about the proper group to provide support. A list of services provided is available through the [ServiceNow Service Catalog](https://commerce.servicenowservices.com/sp?id=sc_category&catalog_id=-1). To obtain support:
* Submit a ticket through [ServiceNow](https://commerce.servicenowservices.com/sp?id=index)
* Email the ITSD at ITServiceDesk@doc.gov
* Call 202-482-5010 and choose option 4
# Maintaining Your DOC Account
By policy, all non-Federal employee accounts expire within one year. The IT Support Desk sends email notifications from ServiceNow warning about upcoming DOC account expiration 30 days prior to expiration.
To ensure continued access to DOC resources, forward the notification to your program manager and your COR so that your account can be renewed before expiration.
# Online Status and Leave Notification
## Mattermost
Use the [Mattermost Web, CRM, SharePoint :sunny: channel](https://mm.commerce.gov/everyone/channels/web-solutions-and-crm) to determine whether a team member is available. Update this channel when you start your day, end your day, or are away for a period of time so that other team members know your availability.
## Microsoft Teams
You can also use teams to update your status by selecting that you are away or offline. If you "set status message" you can notify others that would like to connect with you that you are away from keyboard AFK. This will also allow you to set a duration time for how long you expect to be away for.
## Outlook Calendar
Update the Common & Administrative group calendar with upcoming leave.
## Outlook Email
Use the automatic replies feature in Outlook to notify others that you are out of office, on vacation, or not available to respond to e-mail messages while you are out. Add a note of who to contact in your absence for obtaining similar support.
# Planned Additions
The following topics will be added in the future.
1. Resetting passwords
# Contents
[TOC]
# Introduction
Welcome to the Office of Applications and Digital Services!
This guide is intended to provide the information needed to get you up to speed.
This guide is written collaboratively. To improve this document for others, please update this wiki page's content, add comments, and add missing topics to the [Planned Additions](#planned-additions) section.
# The Organization
The Office of Applications and Digital Services (ADS) is located in the Office of the Secretary Chief Information Officer (OS OCIO) Office, under the Department of Commerce (DOC) Chief Information Officer (OCIO) Office.
Resources to learn about the Department:
* [DOC offices and bureaus](http://www.commerce.gov/about/bureaus-and-offices)
* [DOC leadership](https://www.commerce.gov/directory/leadership)
* [DOC OCIO leadership](https://www.commerce.gov/ocio/about/leadership)
# The Applications and Digital Services Team
Rob Moffett is the director of ADS.
The current list of team members is available at the [ADS team roster](https://teams.microsoft.com/l/file/335E7A64-DC06-4F2B-B99F-C9B62C4D89FD?tenantId=44cf3ec3-840c-4086-b7de-e3bc9a6c2db4&fileType=xlsx&objectUrl=https%3A%2F%2Fdocgov.sharepoint.com%2Fsites%2FADSDocumentRepository%2FShared%20Documents%2FGeneral%2FADS%20Roster.xlsx&baseUrl=https%3A%2F%2Fdocgov.sharepoint.com%2Fsites%2FADSDocumentRepository&serviceName=teams&threadId=19:cv3HPlURn0NWsx48SdKJdobMRc4pUrZ1UIKSQBGoRmk1@thread.tacv2&groupId=e4620af5-c299-4db8-8f01-d12d9a5f0bd5).
# Communication and Collaboration
The team uses the following tools to communicate:
* ADS provided solutions:
* [Microsoft Teams](https://teams.microsoft.com/) is the messaging tool primarily intended for ADS team members. [Mattermost](https://mm.commerce.gov/) is also used in conjunction with Gitlab.
* [GitLab](https://git.commerce.gov/) is used by the ADS team and select customers to assign and track tasks, store source code, and share documentation
* OCIO-provided solutions:
* [Microsoft Office](https://outlook.office365.com/) is used by OCIO and customers
* [Microsoft Teams](https://teams.microsoft.com/) is used by OCIO and customers for messaging, meetings and sharing documentation
* [Microsoft SharePoint](https://docgov.sharepoint.com/_layouts/15/sharepoint.aspx) is used by OCIO and customers to share documentation
# Obtain IT Support
Reach out to your team members for support in using ADS provided services, such as GitLab, Teams, SharePoint, and applications managed by ADS.
For services provided and managed outside of ADS, such as government-furnished Windows machines, Active Directory accounts (for logins to Microsoft technologies), and access to various applications, contact the IT Service Desk (ITSD). If you are not sure whether to contact the ITSD, reach out to an ADS team member to learn about the proper group to provide support. A list of services provided is available through the [myService Hub Service Catalog](https://myservicehub.doc.gov/ocio?id=sc_category). To obtain support:
* Submit a ticket through [myService Hub](https://myservicehub.doc.gov/ocio?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9)
* Email the ITSD at ITServiceDesk@doc.gov
* Call 202-482-5010 and choose option 4
# Maintaining Your DOC Account
By policy, all non-Federal employee accounts expire within one year. The IT Support Desk sends email notifications from myService Hub warning about upcoming DOC account expiration 30 days prior to expiration.
To ensure continued access to DOC resources, forward the notification to your program manager and your COR so that your account can be renewed before expiration.
# Online Status and Leave Notification
## Microsoft Teams
You can also use teams to update your status by selecting that you are away or offline. If you "set status message" you can notify others that would like to connect with you that you are away from keyboard AFK. This will also allow you to set a duration time for how long you expect to be away for.
## Outlook Calendar
Update the Common & Administrative group calendar with upcoming leave.
## Outlook Email
Use the automatic replies feature in Outlook to notify others that you are out of office, on vacation, or not available to respond to e-mail messages while you are out. Add a note of who to contact in your absence for obtaining similar support.
# Planned Additions
The following topics will be added in the future.
1. Resetting passwords
1. Document locations
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