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Update Welcome to ADS authored by DAVID KUNKEL's avatar DAVID KUNKEL
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Welcome-to-ADS.md
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......@@ -17,12 +17,11 @@ The Office of Applications and Digital Services (ADS) is located in the Office o
Resources to learn about the Department:
* [DOC offices and bureaus](http://www.commerce.gov/about/bureaus-and-offices)
* [DOC leadership](https://www.commerce.gov/directory/leadership)
* [DOC OCIO leadership](https://ocio.commerce.gov/directory) (not always current)
* [Public-facing DOC directory](http://staff.commerce.gov/)
* [DOC OCIO leadership](https://www.commerce.gov/ocio/about/leadership)
# The Applications and Digital Services Team
Prabhjot (Prab) Bajwa is the director of ADS.
Rob Moffett is the director of ADS.
The current list of team members is available at the [ADS team roster](https://teams.microsoft.com/l/file/335E7A64-DC06-4F2B-B99F-C9B62C4D89FD?tenantId=44cf3ec3-840c-4086-b7de-e3bc9a6c2db4&fileType=xlsx&objectUrl=https%3A%2F%2Fdocgov.sharepoint.com%2Fsites%2FADSDocumentRepository%2FShared%20Documents%2FGeneral%2FADS%20Roster.xlsx&baseUrl=https%3A%2F%2Fdocgov.sharepoint.com%2Fsites%2FADSDocumentRepository&serviceName=teams&threadId=19:cv3HPlURn0NWsx48SdKJdobMRc4pUrZ1UIKSQBGoRmk1@thread.tacv2&groupId=e4620af5-c299-4db8-8f01-d12d9a5f0bd5).
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The team uses the following tools to communicate:
* ADS provided solutions:
* [Mattermost](https://mm.commerce.gov/) is the messaging tool primarily intended for ADS team members
* [Microsoft Teams](https://teams.microsoft.com/) is the messaging tool primarily intended for ADS team members. [Mattermost](https://mm.commerce.gov/) is also used in conjunction with Gitlab.
* [GitLab](https://git.commerce.gov/) is used by the ADS team and select customers to assign and track tasks, store source code, and share documentation
* OCIO-provided solutions:
* [Microsoft Office](https://outlook.office365.com/) is used by OCIO and customers
......@@ -39,25 +38,21 @@ The team uses the following tools to communicate:
# Obtain IT Support
Reach out to your team members for support in using ADS provided services, such as GitLab, Mattermost, MacBooks, and applications managed by ADS.
Reach out to your team members for support in using ADS provided services, such as GitLab, Teams, SharePoint, and applications managed by ADS.
For services provided and managed outside of ADS, such as government-furnished Windows machines, Active Directory accounts (for logins to Microsoft technologies), and access to various applications, contact the IT Service Desk (ITSD). If you are not sure whether to contact the ITSD, reach out to an ADS team member to learn about the proper group to provide support. A list of services provided is available through the [ServiceNow Service Catalog](https://commerce.servicenowservices.com/sp?id=sc_category&catalog_id=-1). To obtain support:
* Submit a ticket through [ServiceNow](https://commerce.servicenowservices.com/sp?id=index)
For services provided and managed outside of ADS, such as government-furnished Windows machines, Active Directory accounts (for logins to Microsoft technologies), and access to various applications, contact the IT Service Desk (ITSD). If you are not sure whether to contact the ITSD, reach out to an ADS team member to learn about the proper group to provide support. A list of services provided is available through the [myService Hub Service Catalog](https://myservicehub.doc.gov/ocio?id=sc_category). To obtain support:
* Submit a ticket through [myService Hub](https://myservicehub.doc.gov/ocio?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9)
* Email the ITSD at ITServiceDesk@doc.gov
* Call 202-482-5010 and choose option 4
# Maintaining Your DOC Account
By policy, all non-Federal employee accounts expire within one year. The IT Support Desk sends email notifications from ServiceNow warning about upcoming DOC account expiration 30 days prior to expiration.
By policy, all non-Federal employee accounts expire within one year. The IT Support Desk sends email notifications from myService Hub warning about upcoming DOC account expiration 30 days prior to expiration.
To ensure continued access to DOC resources, forward the notification to your program manager and your COR so that your account can be renewed before expiration.
# Online Status and Leave Notification
## Mattermost
Use the [Mattermost Web, CRM, SharePoint :sunny: channel](https://mm.commerce.gov/everyone/channels/web-solutions-and-crm) to determine whether a team member is available. Update this channel when you start your day, end your day, or are away for a period of time so that other team members know your availability.
## Microsoft Teams
You can also use teams to update your status by selecting that you are away or offline. If you "set status message" you can notify others that would like to connect with you that you are away from keyboard AFK. This will also allow you to set a duration time for how long you expect to be away for.
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